Skills Required for Effective Managerial Communication
An individual needs to possess certain skills for effective managerial communication.
Let us go through various skills required for effective managerial communication:
Body Language and overall personality of an individual play an essential role in effective communication. It is essential for managers to express their thoughts in a positive way. Remember shouting at team members and quarrelling with them lead to no solution; instead make the situation all the more worse. There are several other ways of expressing your displeasure. Make sure you do not lose your temper while communicating. Take care of your pitch and tone. Speak in a convincing way for people to understand what you intend to communicate.
People generally like to communicate with someone who is nicely dressed and presentable. No employee would ever like to communicate with a shabbily dressed manager. Be an idol for your team members. It is really important for managers to dress well for co workers to look up to them. Clothes must be clean and ironed properly and you really need to create that much needed first impression.
Take care of your facial expressions and gestures. A smile on your face will attract employees and they would readily come to you to discuss their problems.
Be Honest. Pass on information to your team members in its correct form. Playing with information and data tampering lead to ineffective communication. Communicate directly with your team members rather than appointing middle men.
Speak Relevant. The choice of words is really very important in verbal communication. Do not use slangs and abusive words in your speech. Loose talks must be avoided at the workplace.
Be Focussed. Know what you intend to communicate. Managers must prepare their speech well in advance before addressing their team members. Do not communicate just for the sake of communicating. Deviating from the topic only confuses recipients. Managers must ensure their team members are able to understand them well.
Be Confident. You must believe in yourself for others to believe you. Learn to stick to your words. It is really important for effective managerial communication. Never be low on self belief.
The pitch and the tone need to be taken care of. Do not be too loud or too soft. A manager must know how to keep a control on his anger. Stay calm and composed. Do not overreact.
As a good manager, you ought to be impartial towards all your team members. Giving special attention to one of your team members just because he is your friend is something which is not at all expected out of a good manager. As a manager you are responsible for all your team members and you need to interact with them on a regular basis. It is your duty to address their grievances and problems. Be available to them and let them express themselves.
Know when to communicate. Avoid calling your team members at late evenings or early mornings. They would never pay attention to your communication and the message gets diluted. Prefer not to interact with them during lunch hours unless there is an emergency.
source:managementstudyguide.com